Frequently asked questions

ARTIST//

How did you get into art?

I was always drawn to art, drawing, cartoons and comics. One day I just tried to emulate what I saw and the rest is history.

Who are your inspirations?

Definitely Satoshi Kon, Katsuhiro Otomo, Junji Ito, Lois Van Baarle (Loish), Adam Hughes, Inio Asano, Fran Meneses (Frannerd), Gabriela Correa (Crisalys), Victoria Gedvillas (Juicy Ink) and a handful of others.

Are you self taught?

If high school classes and Youtube tutorials count—then, no. If they don’t count—then yes haha! I haven’t had much formal training outside of high school classes.

How did you learn how to paint and draw?

I learned through observation and trial and error. I learned the “correct” way to do things and then practiced it.

What watercolour paints do you use?

I use Holbein watercolors and Winton & Newton on occasion.

What are your usual art supplies?

Copic markers, Kakuno Pilot pens, Tombow Mono eraser, Pentel Brush pen, Daler Rowney acrylic black ink, Winsor & Newton ink, Tachikawa nib holder and Zebra pen nib Huion A3 Light box.

What are your goals?

I’m still fuzzy about the overall picture and where I want to go with my art, but I really want to focus on becoming a mangaka (Manga artist) with a published serie(s). I’d also like to have a few gallery exhibitions for my illustrative work, as well as have my shop be A successful brand. Lastly, I’d like to have a studio for Koyuki Panda in my hometown of the Bronx, as a way to give back to my community and encourage the young people to express themselves through the arts.


SHIPPING//

How long does it take for my order to ship?

I make every effort to get your order to you as quickly as possible. Most orders ship in 2-3 business days from when the order was placed. I ship on Fridays, excluding holidays. Any orders placed Friday through Sunday will be processed the following week.

*Please note that during high volume season(s), orders may take longer to process.

Do you ship internationally?

Unfortunately, I do not offer international shipping as of now.

Can I get my order sooner with express shipping?

Yes! For all domestic orders, I offer USPS Priority Mail, which typically arrives in 2-3 business days to US addresses.

What methods of shipping do you offer?

All domestic orders will be shipped via USPS

How can I track my order?

An automated e-mail containing your tracking number will be sent to the e-mail address used when placing your order. This e-mail is separate from your order confirmation e-mail, and will be sent out once your order has been shipped. Please check your spam/junk folder for this notification as it can sometimes end up there due to different mail servers. If for some reason you don’t receive it within 4 business days of order placement, please send me an e-mail with the subject line “Tracking Inquiry” to support@koyukipanda.com.

*Please also note that it can take 1-2 days for the tracking to update.

I haven’t gotten my package/it hasn't shown up as shipped yet, what do I do?

Most domestic orders take 4-7 business days to arrive. Contact me at support@koyukipanda.com.com with the subject line "Tracking Inquiry" if you feel your package is taking longer than expected to arrive.

Depending on the amount of orders we receive in a day, it may take longer to get your order shipped out due to packaging time. Please note that during the holidays orders may take longer than usual.

My order stopped tracking/is lost in transit. What do I do? (Domestic)

USPS tracking updates are not always updated in real time. Please keep checking your tracking status for 7 days and you should start to see updates.

After 7 days, if you don’t see an update please send me an e-mail with the subject line “Tracking Inquiry” to support@koyukipanda.com.com.

When will I receive my order?

I make every effort to get your order to you as quickly as possible. Once shipped, most domestic orders will arrive in 7- business days for standard delivery.

ORDER//

I have a question about an order or product. Who do I contact?

If you have any questions, please contact me at support@koyukipanda.com. I will try to get back to everyone within 24 hours! During high traffic weeks, you may experience a delay in response.

Can I call you with a question?

I do not offer phone support - please send me an e-mail with your question(s).

How can I cancel my order?

As long as your order is still pending, I can cancel your order. Please send an e-mail to support@koyukipanda.com with the subject line “Cancel Order” and include your order # in the subject line - I’ll take care of the rest for you!

RETURN POLICY//

What is your return policy?

Currently at this time, I ONLY take returns on apparel orders. If you would like to return a whole or partial order, you may return the unwashed/unworn item(s) at any time up to 30 days after the delivery date of your order. Please note that you will be responsible for the shipping cost of returning the item(s).

My item arrived damaged / This isn't what I ordered, what do I do?

If you have received a damaged/incorrect item, please send an e-mail to support@koyukipanda.com with the subject line “Damaged Item” or “Incorrect Item” within 30 days of delivery and I will take care of it at no cost to you.

Where can I return my item(s)?

PLEASE NOTE: I only take returns on apparel orders. Non-apparel orders sent in will not be refunded. Please send the unworn/unwashed apparel item(s) to the address listed below:

Returns

P.O. Box 370298

Brooklyn, NY 11237

When will I receive my refund?

Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation. It may take your bank a few additional business days to post the refund to your account.

I bought something at the Koyuki Panda TABLE during a convention/MARKET and I changed my mind, can I return/exchange it?

  • IF THE CONVENTION IS STILL OPEN: Please speak with me (or one of my assistants) to process your return/exchange as soon as possible. We would be happy to help you while styles and sizes last!

  • IF THE CONVENTION IS OVER: Unfortunately, I cannot process returns/exchanges once the convention ends as my online shop and booth run on different systems.


EXCHANGES//

My item arrived, but I need a different size. Do you offer exchanges?

unfortunately, I do not offer online exchanges. You will need to return your order (per my Return Policy) and place an order for the new item.

My item arrived, and I changed my mind about it. Can I exchange it for a different item?

unfortunately, I do not offer online exchanges. You will need to return your order (per my Return Policy) and place an order for the new item.


APPAREL//

Are your garments sized for men or women?

My garments are unisex! They also run larger as a result.

I want to purchase an item but I don’t see my size. Can you print just one in my size?

All sizes currently offered will be listed on the Koyuki Panda Shop. Unfortunately, UNLESS THERE IS A LARGE ENOUGH DEMAND, I am unable to offer additional sizes at this time.

GENERAL INFO//

Washing Instructions

In order to preserve colors and design, I recommend most of my apparel to be washed cold, inside out, with like colors and minimal to no bleaching. Please line-dry or tumble-dry on a low setting. Do not iron directly over designs.

Will my Koyuki Panda apparel shrink in the wash?

Most of my apparel is 100% cotton, so please keep this in mind when washing and drying. To prevent shrinking as much as possible, I recommend washing them in cold water and line dry or a low-heat/delicate setting.

Do you offer gift cards/gift certificates for your store?

I do not offer gift cards at this time.

I found a coupon for your store on (website). How can I apply it to my order?

I announce any and all active coupons/discount codes on my social media, newsletter, and store banners. When a coupon/discount is active, there will be a section to input the code when placing an order.

I will only honor discounts/coupons listed directly from my platforms during the dates indicated.